Refund policy

Returns and Refunds

If you are not 100% satisfied with your product, new, unworn items can be returned  within 100 days of delivery. Non-personalized pieces are eligible for a full refund, if within 30 days of delivery.

Due to the custom nature of our products, we are only able to offer refunds on orders that have not yet been processed or customized. Once customization has begun, we are unable to offer a refund. However, if you are not satisfied with your custom item, we are willing to remake a pendant to ensure you are happy with your purchase. Please contact us at support@thegoodestboys.com with your order number and details, and we’ll work with you on a solution.

Exchanges

For personalized items that have already been shipped, we offer exchanges under certain circumstances. Please contact us at support@thegoodestboys.com to discuss any issues with your order. We handle exchanges on a case-by-case basis and will make every effort to ensure you are happy with your purchase.

To qualify for an exchange, your reason must meet our exchange eligibility criteria. Proof of purchase, such as a receipt, is required.

Non-returnable Items

  • Gift cards and digital products

Processing Refunds (if applicable)

Once your cancellation or refund request is received, we will review it and notify you by email if it has been approved or denied.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of business days.

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank or card statement.
  2. Contact your credit card company; some refunds take time to post.
  3. Contact your bank, as processing times can vary.

If you’ve taken these steps and still have not received your refund, please reach out to us at support@thegoodestboys.com.

Shipping Returns

For exchanges, please contact us for return shipping instructions.

Please note that depending on your location, the time for your exchanged product to reach you may vary. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Contact Us

For questions or assistance with your order, please contact us at: